Privacy Policy
A legal disclaimer
This notice clarifies how we collect, use, and disclose your personal information in compliance with the Protection of Personal Information Act (“POPIA”).
At The Health & Fitness Academy (including our website, www.healthfitacademy.com), we are committed to safeguarding your privacy and ensuring that your personal information is gathered and used appropriately, lawfully, and transparently.
Information we collect
We collect and process your personal information primarily for the purpose of contacting you to understand your needs and provide services accordingly. For this purpose, we collect contact details, including your name, email address, phone number and employment details.
We obtain information directly from you when you provide your personal details. Whenever possible, we will inform you of the required and optional information.
Website usage information may be gathered using “cookies,” which allows us to collect standard internet visitor usage data.
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How we use your information
We use your personal information solely for the purposes for which it was collected and agreed upon with you. Additionally, we may retain your information for legal or user experience optimization purposes, enhancing your shopping experience at The Health & Fitness Academy.
For example:
To gather contact information.
To confirm and verify your identity for security.
For fraud prevention.
To conduct market research and analysis.
For audit and record-keeping.
In legal proceedings.
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Security of your personal information
We’re committed to safeguarding your personal information from misuse, loss, unauthorized access, modification, or disclosure. We use physical, administrative, and technical safeguards, and we contractually require third parties to do the same.
While we make every effort to secure our websites, please note that the internet is not entirely secure. When you submit personal information online, be aware that we can’t guarantee its absolute security.
Direct marketing
You can choose to receive marketing communications from us via email, social media, or phone. You may opt-out at any time by following the unsubscribe instructions in our marketing emails or emailing Marketing@www1.planetfitness.co.za with your details and the materials you no longer wish to receive. Even if you opt out, we may send administrative messages related to your ongoing use of our services.
We do not provide your personal information to unaffiliated third parties for direct marketing or commercial purposes.
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Your rights
You have various rights regarding your personal information, including:
Access: Request a copy of your personal information held by us.
Correction: Ask us to update or correct your personal information.
Erasure: Request deletion of your personal information, subject to specific legal exemptions.
Object: Object to processing based on legitimate interests or direct marketing.
Restriction: Request the suspension of processing in specific circumstances.
Portability: Receive your personal information in a structured, machine-readable format.
Withdraw consent: Withdraw your consent at any time.
No fee is typically required to exercise these rights unless the request is unfounded or excessive. We may request specific information to confirm your identity and expedite your request. We’ll respond to legitimate requests within 30 days, though complex requests may take longer.
Cookies and similar technologies
We use cookies and similar technologies to:
Enable sign-in and authentication.
Keep track of your provided information.
Enhance your browsing experience.
Customize interactions.
Store preferences and settings.
Compile statistics.
Analyse website performance.
Measure website traffic.
Determine visited website areas.
You can change your browser settings to stop accepting cookies, but this may affect website functionality. We recommend allowing cookies.
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Retention of personal information
We retain personal information only as long as necessary for the purposes it was collected, to comply with legal obligations, resolve disputes, protect assets, or enforce agreements.
For marketing and service notifications, we retain information until you notify us of your desire to no longer receive these notifications.
Retention criteria include legal requirements, ongoing business needs, and data accessibility. You may access and delete your personal information at any time. We generally retain personal information for a shorter period if automated deletion is not available.
Changes to our privacy policy
We may update this Privacy Policy and post it on our website, with a revised date. Any new Privacy Policy supersedes the previous version.
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